Please allow up to 2 business days for your order to be processed and then shipped, unless otherwise stated on the product's description. You will receive a shipping confirmation via email once the order has been sent.
We do not allow returns or refunds at this time. If you received a damaged item or an incorrect product, please email Orders@Staycoolnyc.com with your order # and name so we can best resolve your situation. These requests must be filed within 7 days receipt of your order.
All exchange requests must be filed within 7 days receipt of your order by emailing us at Orders@Staycoolnyc.com. Please let us know the reason for the exchange, which item(s) are being returned from your order, and which size(s) you would like to receive instead. In the event of an exchange, the customer is responsible for paying the shipping cost to return the item. We can only exchange your order for a different size, not a different style.
All items must be returned:
- Unused and in the same condition as received
- In the original order packaging
- With the packing slip
Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock and tracking information will be emailed to you once the new order is shipped. If the item is sold out, we will email you!
We cannot exchange sizes of items that say "Product Ships In X Weeks"
International Shipping & Customs
We ship worldwide! International shipping prices may vary by country. The delivery estimate for international orders on average is about 10-14 days dependent on the country of origin. International orders are final sale (no refunds or exchanges)
For International packages that have been in transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
The customer is fully responsible for the duty and tax fees incurred with International orders. Please make sure to provide an accurate phone number when you order, in case the shipping service needs to reach you.
Once your order has been shipped you will be emailed tracking information! If you provide your phone number, you will also receive a text with tracking (U.S. only).
Size & Fit
Size guides can be found on the product page of a specific item (See Size Chart) Our product pages include both a size and fit guide, displaying the measurements and general fit of the garment. Model sizes can be found in the "Size & Fit" description on each product.
For best results, we recommend washing our clothing inside out on a delicate setting, with cold water and hang drying. We are not responsible for any products that are ruined via the wash & dry process.