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Frequently Asked Questions

Shipping

Please allow up to 3 days for your order to process. Please allow another 1-3 days for your order to be shipped out. You will get a shipping confirmation in your Email the day your order has been packed and prepared for shipping. 

I HAVE A GENERAL QUESTION, HOW DO I CONTACT YOU GUYS?

Contact Team@Staycoolnyc.com for general inquiries and all inquiries about orders.

CAN I GET A REFUND, CAN I EXCHANGE AN ITEM?

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.

I ORDERED THE WRONG SIZE, CAN YOU CHANGE IT FOR ANOTHER SIZE?

Sorry we can not do this, please make sure you look at your order carefully when placing it online.

I JUST RECEIVED MY ORDER BUT WAS SENT THE WRONG SIZE OR STYLE, CAN YOU EXCHANGE IT?

Yes, if you received the wrong size or style please return it to the return address on the package and Email Team@Staycoolnyc.com with your transaction ID or Email used to place the order.

WHAT COUNTRIES INTERNATIONALLY DO YOU SHIP TO?

We Ship Worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. WE ARE NOT RESPONSIBLE FOR INTERNATIONAL CUSTOMS CHARGES